Support

Do I need an account or internet connection?

No MainteNote account is required. Adding things, recording maintenance, updating usage readings, and reviewing saved history work offline. Optional iCloud sync requires an Apple Account signed in to iCloud and internet access. App downloads, software updates, buying Pro, and restoring a purchase also need an internet connection. Previously verified Pro ownership can be used offline.

What is included for free?

Free includes three maintenance schedules in total across all your things. Disabled schedules still count toward this limit. MainteNote Pro removes the limit with a one-time lifetime purchase; there is no subscription. All other features, including optional iCloud sync, are the same.

Open Settings → Upgrade to Pro to see the current App Store price. If you reach the limit while editing, closing the upgrade sheet preserves your draft. After upgrading, return to the draft and save it.

How do I restore Pro?

Use the Apple Account that purchased Pro for App Store purchases, connect to the internet, then open Settings → Restore Purchases. Restore is also available on the upgrade sheet. It restores Pro access, not your maintenance records; those are recovered separately through iCloud sync if previously enabled.

If no purchase is found, check the account used for App Store purchases, which can differ from your iCloud account. If Pro ownership is refunded or revoked, the app keeps schedules and history, enables the three most recently created schedules, and disables the rest. You can disable one to enable another, with at most three enabled.

Why am I not getting reminders?

In MainteNote, open Settings and check that Notifications is on. In your iPhone's Settings, allow notifications for MainteNote and check whether Focus or Scheduled Summary is delaying them. Also check that the maintenance schedule is enabled and its due date or usage reading is correct.

Open MainteNote periodically so it can refresh upcoming reminders. iOS limits how many notifications an app can schedule. Usage-based reminders depend on readings you enter; MainteNote does not automatically measure mileage or operating hours.

Why does MainteNote ask for camera or photo access?

These permissions let you attach photos to things and service records. Photos are optional. You can change permissions in your iPhone's Settings and keep using maintenance tracking without adding photos.

Where are my records? Can you recover them?

Your records and attached photos are saved on your iPhone. If you enabled iCloud sync, copies of synced data are also stored in your private iCloud database. On a new installation, sign in to the same iCloud account and enable sync during setup or in Settings → Data → iCloud sync. Keep the app open with internet access while records and photos download. Only data that finished syncing can be recovered this way.

We cannot view or recover records stored only on your iPhone. iCloud sync is not a separate historical backup: edits and individual record deletions sync too. Device backups are managed separately through Apple.

Do not delete the app or reset its data as a troubleshooting step if you need to keep your records. Contact support first.

Why is iCloud not syncing?

Check that your iPhone is signed in to the expected iCloud account, that MainteNote has iCloud access, and that you have an internet connection. Open MainteNote and check Settings → Data → iCloud sync for status or an error. Sync runs while the app is open; photos may take longer than records.

You can continue keeping records locally while sync is unavailable. Do not turn the sync switch off as a troubleshooting step: confirming Delete & Turn Off deletes the app's iCloud data.

How do I delete my data?

To remove a particular thing or history entry, delete it in the app. If sync is enabled, that deletion also syncs.

• This iPhone only: Settings → Data → Reset data clears local records and app-managed photos and turns off sync. It keeps existing iCloud data, but unsynced changes are lost.
• iCloud only: turn off Settings → Data → iCloud sync and confirm Delete & Turn Off. Local records stay on this iPhone. Other iPhones keep their local copies and stop syncing when they detect the deletion. Internet access and the previously used iCloud account are required.
• Both: delete iCloud data first and wait until sync shows Off, then reset local data on each iPhone. Re-enabling sync can upload any local records you kept.

Deleting the app alone does not delete its iCloud data. Copies in Photos, device backups, and emails are managed separately. Resetting data does not cancel Pro. See the privacy policy for details.

Are the suggested maintenance intervals right for my equipment?

Presets are starting points. Adjust each interval to match the manufacturer's instructions, your equipment, and how you use it.